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Offering Safe Travel Experiences for your Clients
The year 2020, and a pandemic called COVID-19, saw the world change shape forever. Peace of mind when away from home in a foreign country became a currency more valuable than gold.
Since the end of March 2019, our team across Africa have been working remotely in each region due to the increased focus of implementing stringent health and safety protocols around our offices to help stop the spread of COVID-19.
Many of our consultants were working from home and are now back in the office. Strict health and safety regulations, hand sanitizers, masks, and strict social distancing continue to apply in our offices.
After preparing a comprehensive post COVID-19 hygiene Protocol, we have moved forward to ensure that we train all relevant staff, particularly quality assurance, customer services, drivers and guides to adapt to these guidelines to ensure that all our guests can enjoy their visit to Africa knowing they travel in a safe environment.
GENERAL COVID- 19 BUSINESS STANDARDS
We are committed in creating safe experiences for our guest’s peace of mind on behalf of our customers. Our products are proudly offered with a safety guarantee. Safety and preventative measures are the top of our mind at Sights Travel. You can trust us.
The business has formulated and published a COVID-19 Workplace Protocol based on the WHO Guidelines and national regulatory (KTB) Protocols for Tourism Industry Operations, which addresses all operational aspects of the business and treatment of an incident or outbreak.
All measures shall remain flexible and dynamic to suit the diversity in service provision and environments in which tourism operates. It is also important to avoid making tourism sites too clinical, as this negatively affects the ambience and nature of our business.
All staff shall undergo a symptomatic evaluation before and after every shift. Where staff are found to display — or are suspected of having any symptoms associated with COVID-19 – they shall be isolated and assisted in reporting to the nearest healthcare facility for treatment and evaluation.
Where a passanger displays – or is suspected of having any symptom associated with COVID-19, steps shall be taken to isolate the passanger and to notify the appropriate authority.
Appropriate signage and communication to raise awareness of measures taken to ensure general safety by the business shall be visible.
All staff shall be provided with appropriate PPE which shall include; A washable linen/cloth-based facemask or a face guard in high risk areas. Protective eyewear for close-contact personnel.
Staff shall be provided with appropriate training and awareness of the SOA Workplace Protocol, the use of PPE and measures that have been taken to ensure their safety and that of passangers.
All PPE shall be regarded as medical waste when discarded and shall be treated, stored and disposed-of accordingly.
Air-hand dryers in depot public restrooms shall be replaced with paper towels to minimise.
All contact surfaces including doors, tables, handles and others shall be sanitized on a continual basis throughout the day.
The business shall ensure that all passengers and driver guides/customer care representatives complete a COVID-19 Statement before boarding the vehicle. This shall: Specifically enquire as to knowledge of the existence of any symptoms associated with the virus, Details of recent travel activities, Contact number and Onward destination address.
COVID-19 booking requirement; Guest information prior to travel as a guideline should include the following: Doctor’s COVID-19 clearance certificate as per government protocol, Health conditions, chronic and other conditions and medication, Fitness levels and smoker status, Physical impairments, Symptoms prior to 30 days, COVID-19 history, Record of trip — full current trip itinerary (past and future) for tracing and Recent travel history other than current trip — 30 days.
Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority.
Most common symptoms:
- dry cough
Seek immediate medical attention if you have serious symptoms. Always call before visiting your doctor or health facility.
People with mild symptoms who are otherwise healthy should manage their symptoms at home.
On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days.
We have minimized walk-in clients and encourage you to make online bookings and cashless payments.
Sanitization of Vehicles
Sights Travel & Tours will ensure tour vans and transfer vehicles are properly cleaned and sanitized during and after each trip/transfer.
All Sights Travel & Tours vehicles shall be equipped with easily accessible sanitizer s and ensure everyone on-board has appropriate PPEs on for every trip/transfers.
In case of anything, our guest/visitors register shall be kept and updated daily for ease in tracing.
Adhere to Govt. Directives
Our team will only work with properties that have adhered to the Ministry of Health and Ministry of Tourism and Wildlife protocols on COVID-19 and keep the list updated.
All our tour guides and drivers will be required to provide to us before every trip/transfers a valid Covid-19 free certificate.
Waste Bins for PPEs
Waste bins shall be available for the disposal of used PPEs.
We will maintain appropriate and reliable list of emergency contacts for rapid assistance in case of health & safety related instances.